Privacy Policy

Paul the Plumber (“we,” “us,” or “our”) operates this website (the “Website”). This Privacy Policy explains how we collect, use, and protect your information when you visit or interact with our Website.

We respect your privacy. We do not sell, rent, or trade your personal information to third parties.

Information We Collect

Personal Information

When you contact us or request service, we may collect limited personal information, including:

Name
Phone number
Email address
Service address

This information is collected only so we can contact you, schedule service, and provide plumbing services.

Contact Storage

If you become a customer, your information may be stored in our contact records so we can communicate with you regarding:

Appointments
Service updates
Billing or service-related follow-ups

SMS / Text Messaging

If you consent to receive text messages from Paul Harmer the Plumber, you may receive SMS communications related to:

Appointment confirmations and reminders
Service updates or follow-ups
Billing or account-related messages

SMS consent and phone numbers are not shared with third parties.

Message frequency may vary.
Standard message and data rates may apply depending on your carrier.

Opt-Out

You can opt out of SMS messages at any time by replying STOP to any message.
For help, reply HELP or contact us directly.

Cookies & Website Usage

Our Website may use basic cookies or similar technologies to ensure the site functions properly and to understand general website traffic.

We do not use cookies to personally identify you or to track you across other websites.

You can adjust your browser settings to refuse cookies if you prefer.

How We Use Your Information

We use the information we collect to:

Provide and schedule plumbing services
Communicate with you about your service
Respond to inquiries and customer support requests
Improve our Website and services

Sharing of Information

We do not sell or share your personal information with third parties for marketing purposes.

We may share information only when required to:

Comply with legal obligations
Protect our rights or property
Ensure the safety of our customers or the public

Data Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Links to Other Websites

Our Website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies.

Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through this Website or by phone.

Paul the Plumber
Topsfield, MA
Serving the North Shore

Effective Date: January 1, 2026